Refund policy

Last updated: 16 October 2026

Right of withdrawal (EU/EEA customers)

If you are a consumer shopping from the European Union or European Economic Area, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with EU consumer protection law. To exercise this right, contact us at ledhofff@gmail.com within this period.

Products must be returned unused, in their original condition and, where reasonably possible, in their original packaging. [MERCHANT TO CONFIRM: who bears the cost of return shipping, and the exact return address/process]

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method. [MERCHANT TO CONFIRM: refund processing time, e.g. "within 14 days of receiving the returned item"]

Damaged or incorrect items

If an item arrives damaged or incorrect, please contact us at ledhofff@gmail.com with your order number and photos of the item so we can resolve this quickly.

Exceptions

[MERCHANT TO CONFIRM: any products excluded from returns, e.g. custom or made-to-order fixtures]

Contact

For any return or refund question, use our Contact page or email ledhofff@gmail.com.