FAQs – ledhoff.com

Frequently Asked Questions

Find answers about our lighting, custom orders, shipping, and returns. For more help, email info@ledhoff.com.

Choosing your lighting

Start by checking the dimensions in the product description and images. Consider your room size, ceiling height, and the furniture around the light.

For help choosing, send us the product link, your room measurements, and a photo of the space.

Yes. We offer custom lighting, from adjustments to an existing design to a completely new concept.

Email us your ideas, measurements, reference photos, and delivery country. We can discuss the available options, pricing, and timing before you order.

Dimming depends on the model and the option you select. Some lights offer remote or app control, while others have different requirements.

Check the product details before ordering. If you want to use an existing wall dimmer, contact us so we can confirm compatibility.

Available options may include:

Warm white, 3000K: a warmer light with a soft yellow tone.
Neutral white, 4000K: a balanced white light.
Cool white, 6000K: a cooler light with a slightly blue tone.

Options vary by product. Check your selected model and light color before adding it to your cart.

Many of our lights include bulbs or an LED light source, as stated in the product details.

Check the “Light source” information for your chosen model. Contact us if you need help confirming what is included.

Yes. We take your delivery country into account and make sure you receive the correct version of your light, including the appropriate voltage. We handle this for you, so there is nothing extra you need to do.

Only use lights identified as suitable for outdoor use. Check the product’s IP rating and installation information for your intended location.

Contact us before ordering if you are unsure whether a light is suitable for your outdoor space.

Follow the installation instructions for your specific product. For hardwired pendant, ceiling, and wall lights, we recommend installation by a qualified electrician.

Orders and payments

Payment options include PayPal, Visa, Mastercard, American Express, JCB, iDEAL, and Bancontact.

The available payment methods are shown at checkout.

Email info@ledhoff.com as soon as possible with your order number and the details you want to change.

We will check your order status and confirm what is still possible. You can also contact us to request a cancellation.

Shipping and delivery

Yes. We deliver worldwide, directly to your door.

If you have a question about delivery to your location, contact us before placing your order.

Yes. We offer free shipping on all orders, with no minimum order value.

Delivery depends on your location, product availability, and shipping route.

International delivery usually takes 10–15 business days. Products available from a nearby warehouse may arrive sooner.

Delivery times are estimates. Contact us before ordering if you need a light by a specific date.

Once your order ships, you will receive an email with tracking details.

International shipments may also receive an additional tracking link from the local delivery company. If your tracking information is unclear or your delivery is delayed, contact us with your order number.

Orders with multiple items may arrive in separate shipments. Each shipment will have its own tracking number.

Receiving one package does not necessarily mean the rest of your order is missing.

Returns and refunds

You can request a return within 30 days of delivery, subject to our return conditions.

Items should be unused, in their original condition, and include the original packaging and accessories.

Email info@ledhoff.com before sending anything back. Our team will provide return instructions. Please review our Return and Refund Policy for the full conditions.

Customers cover return shipping costs for returns that are not related to damage or a defect.

For damaged or defective items, LEDHOFF covers the return shipping costs. Contact us first so we can arrange the correct return process.

After we receive and inspect your return, we will confirm whether it meets the return conditions.

Approved refunds are issued to the original payment method within 5 business days. You will receive a confirmation email when your refund has been processed.

If more than 10 business days have passed since approval and you have not received your refund, contact us.